Process management - Definition and Overview

Process management is the ensemble of activities of planning and monitoring the performance of a process, especially in the sense of business process, often confused with reengineering.

Process Management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably.

ISO 9000 mandates the process approach to managing an organization.

See also

• List of process management topics
• management
• TQM
• Business process improvement
• project management
• process improvement
• Human Resource Management Systems

References

• Howard Smith, Peter Fingar. Business Process Management: The Third Wave. ISBN 0929652339
• Michael Hammer, James A. Champy. Reengineering the Corporation: A Manifesto for Business Revolution. ISBN 0066621127
• Geary A. Rummler, Alan P. Brache. Improving Performance: How to Manage the White Space in the Organization Chart. ISBN 0787900907
• Alan P. Brache. How Organizations Work: Taking a Holistic Approach to Enterprise Health. ISBN 0471200336