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Technical support is a service used by ICT companies used to help solve problems with customers' purchases.
Types of support
Technical support can happen through various media, including e-mail, telephones, applications, faxes and technicians.
Coverage of support
Technical support varies depending on the range of posibilities. Some things are not supported in lower levels of support can be supported with higher service levels.
Cost of technical support
The cost of support can vary. Some companies offer limited free support when their hardware or software is purchased; others charge by premium-rate telephone calls. Others offer support contracts.
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